Citibank, SC, Nonghyup rank bottom in consumer protection
Apr 30, 2013
Two major foreign banks operating in Korea ranked low in consumer protection, being given the lowest grade of “class 5” by the Financial Supervisory Service.In the yearly assessment from the FSS on financial firms’ consumer protection, Citibank Korea and Standard Chartered Bank Korea ranked at the bottom, along with Nonghyup Bank, out of 15 commercial banks.Their grade of class 5 means that they were “poor” in resolving customers’ complaints throughout the past year, FSS officials said Tuesday.T