Samsung Fire & Marine, Lotte Homeshopping, Yakult, Korea Post, gain customer satisfaction
IndustryJan 10, 2022
The year 2021 was a prolonged tug of war between struggles in our daily lives brought upon by the COVID-19 pandemic and efforts to return to pre-coronavirus life. But many Korean companies managed to enhance customer satisfaction amid the unprecedented pandemic situation, according to an annual survey by the Korea Productivity Center on Monday. The KPC’s National Customer Satisfaction Index, or NCSI, for 2021 logged 78.1 points, up 1.1 points from 2020 and the highest since th