Airbnb hosts squeezed by COVID-19, angry at refund policies
IndustryMar 30, 2020
In January, Airbnb “Superhost” Diana Jeong quit her job as she was expecting a baby this spring. What she did not expect was a pandemic that would upend her transition to becoming a full-time Airbnb host. The former college lecturer made the decision because she found great satisfaction in providing hospitality to guests, but more importantly she could make a living renting her three-bedroom apartment on the global home-sharing platform. She now finds herself selling used items on