Foreign fast fashion brands neglect after-sales service
IndustryMar 12, 2013
Despite their explosive sales growth here, foreign “fast fashion” brands do not offer after-sales service.Sales of five major imported SPA brands Uniqlo, Gap, Zara, H&M and Mango jumped over 50 percent each year to nearly 2 trillion won ($1.8 billion) in 2011, but none of them had an official after-sales service center, Consumer Research said on Tuesday.The stores did not take any calls for after-sales service, and offered no alteration or repair services except for hemming pants. Customers were