[NCSI] Samsung C&T, Samsung Fire & Marine, Kumkang Shoe, Lotte Duty Free top customer satisfaction rankings
IndustryJan 8, 2023
Korean companies have achieved a higher level of customer satisfaction despite the lingering impact of the COVID-19 pandemic that placed a prolonged drag on economic activity and daily lives in 2022, according to an annual survey by the Korea Productivity Center. The KPC’s National Customer Satisfaction Index, or NCSI, for 2022 logged 78.4 points, up 0.3 point from 2021 and the highest since the survey began in 1998. The survey was conducted on 91,556 customers in Seoul, Busan, Daegu, Daej