Samsung Electronics Service, an after-sales subsidiary of Samsung Electronics, said Tuesday it will introduce a video consultation service for customers who experience problems.
When customers contact, a text message with a link to the video system will be sent. It will connect customers with service engineers, allowing them to show problematic parts of their products directly to the engineers.
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(Samsung Electronics) |
“The service will help customers explain better the problems they face, while saving their time with no need to visit a store,” said a company official.
The service won’t charge customers, and doesn’t require users to download an extra application. They can apply for it at the firm’s call center.
By Song Su-hyun (
song@heraldcorp.com)
