[THE INVESTOR] Samsung Electronics has been running a replacement program for its combustible and explosive Galaxy Note 7 with a new product, but the new handset still has battery issues, according to a news report on Sept. 23.
News channel YTN reported that a Galaxy Note 7 buyer, surnamed Choi, had received a new Note 7 through the tech firm’s recall program, which began on Sept. 19 in Korea.
His new phone, however, quickly discharged -- the battery level dropped almost 1 percent every second -- and got easily overheated.
Even when the new Note 7 was charging, the battery quickly drained.
“After the battery level dropped to 1 percent, the battery did not get charged above 10 percent. And a technician at Samsung’s after-sales service center disconnected the charger as soon as he found out the power draining issue, probably because he was concerned about a possible explosion,” Choi was quoted as saying.
In a videotaped charge test of Lee’s defective Note 7, the handset showed the quick drainage of the battery from 75 percent to 49 percent in 39 minutes.
Another Galaxy Note 7 user, surnamed Lee, also claimed that the new phone he received through Samsung’s recall program showed a similar battery issue.
Lee’s new Note 7 exchanged through the recall program lost 15 to 16 percent power in less than 30 minutes.
It is said that the latest battery problems of the exchanged Note 7 handsets are related to defects in circuits inside the smartphone.
By Kim Young-won (
wone0102@heraldcorp.com)
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