Most powerful banker in Nordics says cutting humans reduces risk

With cuts on that scale, the finance industry “actually becomes more robust,” von Koskull said in an interview in Helsinki last month. “You can reduce the operational risk.”

“It’s not my intention to make bold predictions, but I genuinely believe that,” he said.

Nordea is in the middle of cutting 6,000 jobs in an effort to automate more functions. The idea is to cut costs and create a more manageable bank. The strategy has also involved a retreat from some markets that Nordea has defined as too risky, including a partial withdrawal from the Baltics and Russia.

Von Koskull says that banks that fail to follow Nordea’s lead will struggle to keep pace with a world in which digital solutions and efficiency will be key to survival. He says central Europe, and Germany in particular, are in danger of falling behind.

“You have over-capacity, which means that the industry probably needs a lot less people than it has today, particularly in central Europe,” where it “hasn’t even started,” von Koskull said. “When you look at deposit gathering, that’s really where the heavy load is.”

“German banking is mostly deposit gathering, it was built for German reconstruction, lots of savings that were channeled into investments,” he said. “You have way too many players. It has way too many banks.”

Von Koskull, who says his bank won’t be ready to participate in the finance industry consolidation that’s needed until at least 2021, points to technology giants as an obvious threat to banks. He says he’s not so worried about Facebook or Apple, with which Nordea collaborates. But Amazon is a different story.

“If I would name one player which everyone in banking is looking at, it’s Amazon,” he said. “That’s the one that’s operating differently. The adjacency to banking is so much closer than for Google or Apple or Facebook.”

The issue is trust, according to von Koskull. Many banks in his region, including Nordea, have been tainted by allegations of money laundering. Meanwhile technology giants like Facebook are dealing with their own scandal related to breaches of data privacy.

The question of trust will be key in determining which firms are successful in providing financial services via digital platforms, von Koskull said. He refers to the client data that banks have amassed as a gold mine.

“When we mine that mine, the information that we have, which is plentiful, we need to do that in an extremely responsible way,” he said. “How do we use it in a way that is not too intrusive, using meta data?”

Von Koskull is walking the talk. His bank is considerably leaner than it was just a decade ago, employing about 15 percent fewer people. He says there’s still plenty of potential to do more. The biggest opportunity to profit from using robotics, artificial intelligence and digitization is at the so-called front end, where the bank meets the customer, he said.

The areas where human contact is still key are services like helping customers with their mortgages and giving them advice on managing their wealth. But even there, technology can help, von Koskull said.

“I can go in on my app and have my video meeting, and I know how long it will take before I can get it,” von Koskull said, pointing to his mobile phone. “We will maintain human contact. I think we’re going at the right speed.” (Bloomberg)