[NCSI] Samsung Fire & Marine, Samsung Securities, Samsung C&T, Lotte Global Logistics top NCSI customer satisfaction ratings in 2023
IndustryJan 4, 2024
South Korea suffered a slight decline in customer satisfaction across industries last year, an annual survey by the Korea Productivity Center said Thursday, in reflection of a sluggish economy and people’s increased belt-tightening amid high-flying interest rates. The KPC’s National Customer Satisfaction Index for 2023 was 78.2 points, down 0.2 points from the previous year. It was the first time the figure fell since 2010. The KPC, an affiliated agency of the Ministry of Trade, Indu