SKT, SK Broadband, GS Caltex, Hotel Lotte top user satisfaction in 2019: NCSI
IndustryJan 5, 2020
Throughout 2019, customer satisfaction in overall industries improved to reach an all-time high despite economic hardships, according to an annual survey by the Korea Productivity Center.The KPC’s National Customer Satisfaction Index, or NCSI, for 2019 stood at 76.7 points, up 0.2 points from 2018 and the highest since the survey began in 1998. This means that despite grim economic conditions throughout last year, Korean businesses worked to enhance customer satisfaction. The survey was co